Over Gravity Gymnastics Ltd, No. 11212426, Unit 4 Woodside Industrial Estate, Thornwood, Essex, United Kingdom, CM16 6LJ- email@example.com
Refund and Cancellation Policy
You will have up to 6 hours before the lesson starts, to cancel the class. If you cancel on time, your credit will be given back to you and you can reuse it.
If you book a private lesson you’ll have up to 12 hours before the lesson starts, to cancel the lesson and get your credit back, which can be used to reschedule. If you don’t cancel in time, you will lose the credit and the chance to do the lesson.
We don’t offer refund on purchases on our services, beyond your statutory right. For this reason we strongly recommend to be modest in your initial purchases and to make sure you like us, can reach the venue and like what we do before making extravagant purcheses.
- When the class is fully booked, the system allows up to 2 people to be in waiting list.
- If you are asked to be added to the waiting list, you can accept or refuse. If you accept and you change your mind, you can always cancel yourself from the waiting list.
- When a space becomes available you will be added automatically to the class and receive an email and a text notification via the APP (if you have it installed).
- You could be added up to 1 hour before the class starts.
- For our cancellation policy, if you are added to the class less then 6 hours before the class starts and you then try to cancel, you will lose the credit.
Remember: if you haven’t been added to the class yet and you want to remove yourself from the waiting list, you won’t lose any credit, even a few hours before the class starts.
1) Controllers of Personal Information
Any personal information provided to or gathered by OverGravity Gymnastics Ltd is controlled by OverGravity Gymnastics Ltd, whose registered address is at:53D Barking Road, London, E16 4HB.
2) What Personal Information about club users does OverGravity Gymnastics Ltd gather?
The information we gather from our club users help us to continually improve your experience at OverGravity Gymnastics. This personal information may include: your name and contact information; date of birth; preferred communication methods; business nameand business address; bank details and credit card details.
We also collect the following information:
- Sensitive information
The term “sensitive information” in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. We will use health information provided by you exclusively to serve you better and meet your particular needs. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this Policy.
- Personal Information from Children
We do not knowingly collect personal information from individuals under 18 years of age without the permission of their parent or guardian. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
- Photographs for Online profile
In the interests of members recognition, you can upload a personal picture in your Online account. Uploading a picture is not compulsory, but if you decide to do it, by providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.
- Contacting us via Website or otherwise
When you use the www.overgravitygymnastics.uk (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
3) What do we do with personal information collected from you?
We use personal information to provide the services you request from OverGravity Gymnastics such as to facilitate: staff administration, administration of your membership of the club, facilitate bookings of classes and appointments with our own or third party service providers and other transactions. We may also use the information to: advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
We also use your details to send you newsletters and promotions, and to conduct online surveys or surveys by telephone; prize draws; competitions and other promotions via email, telephone or post. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at OverGravity Gymnastics , we use the personal information you supply to process your job application.
4) Does OverGravity Gymnastics Ltd share the Information it receives?
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
5) How Secure is Information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6) What about Links to other websites?
Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
7) What Choices do I have?
8) Are Children allowed to use OverGravity Gymnastics?
If you are under 18, you may use OverGravity Gymnastics only with the involvement of a parent or guardian.
9) What Rights do I have in relation to my Personal Information?
You have the right to ask us not to process your personal information for marketing purposes by sending an email to firstname.lastname@example.org. The Data Protection Act 1998 (as amended) gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. If you would like to access your personal information contact us by email to email@example.com or by post to Over Gravity Gymnastics Ltd, 53D Barking Road, London, E16 4HB.
10) Notices and Revisions
If you have any concern about privacy at OverGravity Gymnastics, please e-mail us a thorough description and we will try to resolve the issue for you.