OverGravity Gymnastics

Over Gravity Gymnastics Ltd, No. 11212426, - Summit House, Horsecroft Road, Harlow, England, CM19 5BNinfo@overgravitygymnastics.uk

OverGravity Gymnastics Terms and conditions

Our responsibilities to you

 1. We will do everything we reasonably can to provide you with a safe environment and safe equipment to learn and practice your gymnastics.
 2. We will provide you with qualified coaches in every class, course or private lesson.
 3. We will allow you to make your own decisions about what exercise you can carry out whilst in your class or lesson provided you do not exercise beyond your capabilities.

Your responsibilities to us

 4. You must set up an account on our OverGravity Gymnastics website – https://overgravitygymnastics.uk, and complete our ‘Health and Risk Declaration form before you attend the gym.

 5. If you are under 18 you can set up an account, but we will need your parent or legal guardian to complete the ‘Health and Risk Declaration’ form on your behalf. The minimum age for our group classes is 16.

 6. You must book all your classes in advance. We are unable to offer a ‘drop-in’ service.

 7. You must follow the rules set by the coach in your class and follow the guidance they offer. The rules and guidance are there to protect the health and safety of you and your classmates.

 8. Your account is personal to you. Please do not let a friend or relative attend a class in your place. For insurance reasons, we are not allowed to have anyone in the gym who has not personally registered with us and signed the Waiver of Liability.

Our booking system

  9. Once you have set up an account, you will be able purchase credits for single classes, class packages, workshop tickets, course packages (when we run them) or private lessons using our online booking system.

 10. Once you have purchased credits you can use the credits to book classes or lessons.

 11. You can pay using our online booking system. We accept all major credit and debit cards. You can also pay with cash when you are in the gym. If you would like to pay in cash, please send us an email at info@overgravitygymnastics.uk

 12. We operate a ‘waiting list’ option if a class is full. It works as follows: 

  • If you try to book a class that is fully booked you will be asked if you want to be added to the waiting list for that class. You can accept or refuse the invitation to join the waiting list.
  • When a spot becomes available you and all the other members in waitlist willl receive a push notification or email about the space becoming available and you will be asked if you want to join. The first member accepting the request, will be added to the class.

Our refund policy

 13. If you purchase any of our services online, and then decide you do not want to attend a class, you can cancel your purchase and request a full refund provided you tell us within 14 days of the date of your purchase.

 14. If you have booked a class package, a workshop or a course package, and then decide you do not want to continue with the classes or attend the workshop or the course anymore (even if you have started the course, or series of classes), you can request a refund of the portion of the class or course package that you have not used, provided you tell us within 14 days of the date of your original purchase.

15. If you have purchased a Cheerleading Joining Fee or a Cheerleading Competitive Team Monthly Membership and then decide you do not want to attend the training session, you can cancel your purchase and request a full refund provided you tell us within 14 days of the date of your purchase.

 16. Please email a refund request to info@overgravitygymnastics.uk and we will process it as soon as we reasonably can.

 17. Unfortunately, we are unable to offer refunds in any other circumstances. This includes cancellations arising from your illness (including covid) and travel disruption, unless you can cancel within the terms of our cancellation policy set out below. Therefore, if you are new to gymnastics, or if you have never been to OverGravity Gymnastics before, we strongly recommend that you are modest in your initial purchase. We would suggest buying one class to try us out before investing in a class or course package.

Our cancellation policy

 18. Classes: You can cancel a class anytime up to 12 hours before the class starts. If you have purchased a single class, or a class package, the credit for the cancelled class will appear in your account under ‘Credits’, and you can use it to book another class at any time. If you cancel the class less than 12 hours before it starts, you will lose the credit and we will not be able to provide a refund.

 19Courses: We are unable to apply the above cancellation policy if you are cancelling a class that you have purchased as part of a course package (except as set out in ‘Our Refund Policy’). If you purchased a course package and you miss a class or you cancel it at any time, the unused part of that course is not refundable – unless the refund requested is provided within 14 days from the date of the original purchase – , or transferable to other classes. If you would like to attend a course but feel unable to commit to each class in that course, you can attend as many classes in the course as you can, by using the corrisponding single class credit created for that course (when available). In such circumstances, the ‘Classes’ cancellation policy in section 18 will apply.

20. Workshops: you can cancel a workshop up to 24 hours before the workshop starts. If you have purchased a workshop credit, the credit for the cancelled workshop will appear in your account under ‘Credits’. The workshop ticket cannot be use against future workshops as future workshop may have a different price. If you hava cancelled with more than 24 hour notice, you can request a conversion of the value of your workshop ticket into class credits or into a future workshop ticket, upon payment of the difference to match the value of the class credit or future workshop you wish to attend. If you cancel with less than 24 hours notice, you will lose the credit.

21. Private lessons: You can cancel a private lesson anytime up to 12 hours before the lesson starts. If you have purchased a private lesson online, the credit for the cancelled private lesson will appear in your ‘Store’. If you cancel the private lesson less than 12 hours before it starts, you will lose the credit. If you normally pay cash for the private lesson, you will still be required to pay for the class within 10 days.

22How to cancel a class: You can cancel a class from the Glofox App by clicking on ‘Bookings’, selecting the class you wish to cancel and click on the ‘cancel’ button. Note that by pressing cancel you will be automatically removed from the class without further notice, even if your cancellation is happening within the late cancellation period. If you encounter problems with the online booking system, please email us at info@overgravitygymnastics.uk to tell us that you would like to cancel. Provided you send the email in accordance with our cancellation policy set out above, we will reinstate the credit for the cancelled class in your ‘Account. We will confirm this in writing upon receipt of this request.